TOTAL ASSISTANCESimecon provides the customer with its technical staff during all phases of the supply of a new plant, from preliminary analysis to after-sales assistance.
Already in the preliminary study phase the customer's requests are technically analyzed in detail and a feasibility study is carried out, looking for solutions that guarantee the best compromise between technical, economic and qualitative needs. The study ends with the drafting of the preliminary project, which is then discussed with the client, updated and eventually re-discussed, until the fully satisfactory solution.
During the construction phase the customer is constantly updated on the progress of the work up to the pre-test, which allows checking the full compliance of the system with the project requirements. It then follows the installation at the customer's premises, during which training is carried out to both production and maintenance personnel.
Finally, after-sales assistance is supported by the local diagnostic system, of which all the Simecon machines are provided, and by the remote assistance system, via modem or company network.